Privacy Policy

At Sharpedge Shop, the relationship we build with our community of chefs and culinary enthusiasts is founded on trust, precision, and integrity. Just as we meticulously select and present tools of exceptional craftsmanship, we are equally committed to protecting the personal information you entrust to us. This Privacy Policy outlines how we collect, use, and safeguard your data, reflecting the same standards of excellence and security that define our collection of Japanese knives.

1. Who We Are & Our Audience

Our website, sharpedge-shop.com, is operated by Sharpedge Shop, based at 3546 Rhode Island Avenue, Los Angeles, US 90001. We cater to a global community of professional chefs, discerning home cooks, and culinary artisans who value precision, quality, and heritage craftsmanship. Our product range—from Gyuto and Santoku knives to specialized sharpening stones—appeals to individuals who appreciate the fusion of traditional technique and modern performance.

2. Information We Collect

To provide you with a seamless and secure experience, we collect information that you provide directly and data collected automatically:

• Personal Identifiers: Name, email address, shipping/billing address, and phone number provided during account creation or checkout.
• Transaction & Payment Data: Order details, payment method (e.g., Visa, MasterCard, JCB, PayPal). Please note: We do not store full payment card details on our servers. All payments are processed through encrypted, PCI-compliant gateways.
• Technical & Usage Data: IP address, browser type, device information, pages visited on our site, and how you interact with our content (e.g., menu navigation, product views).
• Communication Data: Correspondence with our team via email (e.g., [email protected]).

3. How We Use Your Information

Your data is used with the precision and purpose befitting our brand:

• To process and fulfill your orders for knives and accessories, including shipping and customer support.
• To communicate with you about your order status, our products, and services (with your consent where required by law).
• To improve our website, product offerings, and customer experience through analysis of usage trends.
• To prevent fraud and enhance the security of our transactions and platform.
• To comply with applicable legal and regulatory obligations.

4. Data Sharing & Disclosure

We treat your personal information with the confidentiality of a master bladesmith’s craft. We do not sell your data. We may share information only in the following circumstances:

• Service Providers: With trusted partners who perform essential functions on our behalf, such as payment processing (e.g., PayPal, card networks), shipping carriers, and IT security services. These partners are contractually bound to use your data solely for the services they provide to us.
• Legal Compliance: If required by law, regulation, or legal process, such as a court order or government request.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.

5. International Data Transfers

Based in Los Angeles and serving a global audience (excluding certain remote regions and parts of Asia due to carrier restrictions), your data may be transferred to and processed in countries outside your own. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses or the Privacy Shield framework where applicable, to maintain a high level of data protection.

6. Data Storage & Security

We implement robust security measures that mirror the integrity of our forged blades. Your financial safety is paramount. We employ industry-standard technical and organizational measures, including encryption (SSL/TLS), secure payment gateways, and restricted server access, to protect your data from unauthorized access, alteration, or destruction. Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights & Choices

Depending on your location (e.g., under GDPR, CCPA/CPRA), you may have rights regarding your personal data, including:

• Access & Portability: To request a copy of the personal data we hold about you.
• Correction & Deletion: To update, correct, or request deletion of your personal data.
• Opt-Out: To opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
• Restriction & Objection: To object to or restrict certain processing activities.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyze site performance, and personalize your experience—much like a well-honed edge enhances a knife’s performance. These tools help us understand how you navigate our menu categories (e.g., from Gyuto to Sharpening Stones) and improve our service.

• Essential Cookies: Required for core functions like shopping cart and checkout.
• Analytics Cookies: Help us understand website traffic and usage patterns (we use services like Google Analytics in a privacy-conscious manner).
• Preference Cookies: Remember your settings for a more personalized visit.

You can control cookie settings through your browser preferences. Disabling some cookies may affect the functionality of our website.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

Thank you for trusting Sharpedge Shop with your culinary journey. We are honored to equip you with tools of exceptional quality, supported by an experience that is refined, secure, and respectful of your privacy.

Sharpedge Shop – Inspiring Culinary Excellence from Los Angeles to the World.