Welcome to the Sharpedge Shop FAQ. Here, we address common inquiries about our curated Japanese knives, shipping, care, and more. Crafted with the same precision and transparency as our blades, this guide is designed to provide clarity and enhance your experience with us.
About Our Products & Craftsmanship
Q: What makes your Japanese knives unique?
A: Our knives are sourced from renowned forges and brands like Tojiro, Tsunehisa, and Yu Kurosaki. Each blade embodies centuries-old Japanese bladesmithing traditions, offering unparalleled sharpness, balance, and durability for both professional chefs and discerning home cooks.
Q: I’m new to Japanese knives. Which type should I start with?
A: For versatility, we recommend starting with a Gyuto (Chef’s knife) or a Santoku. If you primarily prepare vegetables, a Nakiri is ideal. Our “The Cutting List” guides provide detailed insights to help you choose the perfect tool for your culinary style.
Q: Do you offer sharpening services or supplies?
A: Yes. We offer a dedicated selection of Sharpening Stones and Sharpening Accessories to help you maintain your blade’s legendary edge. We believe proper care is part of the craftsmanship journey.
Ordering, Payment & Account
Q: What payment methods do you accept?
A: We accept all major payment methods for your convenience and security: Visa, MasterCard, JCB, and PayPal.
Q: Is my payment information secure?
A: Absolutely. We use secure, encrypted payment gateways. We never store your full payment details on our servers.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately at [email protected] if you need to change or cancel an order. We process orders quickly, so we can only assist if your order has not yet entered the packing stage.
Shipping & Delivery
Please Note: We ship globally but are unable to deliver to certain remote regions and some areas in Asia due to carrier restrictions. Availability will be confirmed at checkout.
Q: What are my shipping options and costs?
A: We offer two transparent shipping methods:
- Standard Expedited Shipping: Via DHL or FedEx. A flat rate of $12.95. Delivery typically within 10-15 business days after our 1-2 day processing.
- Free Standard Shipping: Via EMS. FREE on all orders over $50. Delivery typically within 15-25 business days after processing.
Q: How long does order processing take?
A: Every order is personally reviewed for availability. All orders are processed and dispatched within 1-2 business days.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor its journey to your door.
Q: Do you ship to my country?
A: We proudly serve cooks worldwide from our base in Los Angeles. However, carrier restrictions prevent us from shipping to some remote locations and parts of Asia. The best way to check is to proceed to checkout; your cart will indicate if shipping is unavailable to your address.
Returns, Warranty & Care
Q: What is your return policy?
A: We stand behind our craftsmanship. If any item does not meet your expectations, we accept returns within 15 days of you receiving the order. Items must be in new, unused condition with original packaging. Please contact our team to initiate a return.
Q: Is there a warranty on the knives?
A: Warranty coverage is provided by the individual manufacturer (e.g., Tojiro, Yu Kurosaki). Please refer to the documentation included with your product or contact us for specific warranty details related to your purchase.
Q: How should I care for my Japanese knife?
A: Hand wash and dry immediately. Use appropriate cutting boards (wood or soft plastic). Regular honing and periodic sharpening with quality stones are essential. Explore our Sharpening and Knife Accessories sections for maintenance tools.
Your culinary journey is important to us. If your question isn’t answered here, our dedicated team is ready to assist.
Contact Us: [email protected]
Sharpedge Shop – Inspiring Culinary Excellence from Los Angeles to the World.